How TRIO works

The objective of TRIO is to make life easier for our customers, we have outlined the process below in four simple steps.

The process has been designed to be as straightforward as possible.

TRIO Subscription

STEP 1
Customer Meeting and Production of System Design

One of our Security Consultants will visit your site. Our Consultants are all extremely well qualified and experienced, our team of experts have delivered many specialised security services throughout the UK and abroad for over 23 years, and have worked in numerous industrial and commercial sectors. Please see our 'Senate Group' page if you want to find out more about our company.

The Consultant will want to understand your business needs and objectives in terms of risk, vulnerability and security so that they can produce a Operational Requirement (OR 1) .They will also discuss your specific requirements in terms of monitoring and explain all of the different monitoring options that are available to you, for example: event led, hourly patrols, permanent dedicated monitoring. Based on this, they will produce a Security Systems Design. We will discuss with you and agree on a protocol for a response in case of any problematic issue. The design will subsequently be discussed with you and once any required changes have been agreed, we can proceed to STEP 2.

STEP 2
The Subscription Agreement and Payment of a Deposit

Our Business Support Team will produce a SUBSCRIPTION AGREEMENT for you.

This Agreeement will contain full details pertaining to the specific equipment that you have agreed at STEP 1,and in addition, list all the terms and conditions relating to maintainance and monitoring services.

All of the following charges will be listed:

equipment and installation
maintainance services
agreed monitoring services

The only other amount that you will be charged for is a £300 fee each year for the adminstration of your subscription and an annual RPI increase. There are no other hidden costs at all.

We are always very happy to discuss factoring in any of our other NOC services to a Subscription Agreeement, for example:

Intelligence Reporting
Emergency Incident Management
Workforce Management
Specialised Training

Once the total amount payable for all three TRIO services has been established, we will ask for a 20% deposit of the full amount to be paid. The balance can be paid in subscriptions over either 36 or 48 months.

Once we have received the deposit, we can move on to STEP 3.

STEP 3
Preparation and Installation - the New System

One of our Senate Engineering Team will contact you to discuss any technical issues that need to be managed ahead of installation. For example, connectivity, bandwidth, interface with existing systems. Once everything is in place, they will schedule an installation date to suit your convenience. Our Team will then attend to complete the installation of your new system.

We have our own team of specialists who will be able to provide advice and support at each stage.

STEP 4
Ongoing Monitoring and Maintainance

Once your new system is intalled, we will, according to your instructions, start to monitor your equipment in our NSI Gold Cat II Alarm Receiving Centre - the Senate National Operations Centre (NOC).

Our NOC operates on a 24/7/365 basis, and all of our highly trained team have access to an on-call Security Consultant all of time, regardless of the date or time.

We will schedule dates for your planned maintenance visits, and in the unlikley event that anything fails to operate as it should, all that you need to do is to call the NOC who will arrange for an Engineer to contact you according to your agreed level of escalation with a view to adressing any issues ASAP according to your Agreement.

DISCOUNTS AND SPECIAL OFFERS?

There will be no time- limited special deals or discounts for our TRIO Trilogy.

Our promise to our customers is simply that all of our recomendations will offer a tailor- made solution for your specific requirements at the best possible price, regardless of the season, even on Black Friday!

Why Choose

Our Collective Expertise

The Senate Group have vast experience in the successful delivery of specilaised security services throughout the UK and abroad. Our customers benefit from working with a unique team of skilled, experinced and qualified professionals who are capable of effective teamwork and collboration. Their track record illustrates a capacity to form and nurture long-term, symbiotic relationships with customers.

Independence

Our company is privately owned. The owners are actively involved in the day to day operation of the business and its strategic mangement. There is a consistent focus on the delivery excellence throughout every element of the operation, driven from the top downwards, with passion!

Senate has a capacity to react urgently to customer demands and emergencies, with a minimum of beauracracy, with staff and customers having easy access to decision makers. All of our recomendations are based entirely on customer needs as we are not affiliated with any single manufacturer / supplier.

Our Senate

National Operations Centre

Visitors to our NOC observe that it is unique, not just in the breadth of services that are provided within our NSI Cat II Gold Alarm Receiving Centre, but for the consistently high standards of service delivery and in the underpinning expertise and support from our team of security and risk experts - all on a 24/7/365 basis.

Our Team of Professionals deliver all pf the following services:

Intelligence reporting

Workforce management

Emergency Incident Management

Convenience

We are a 'One Stop Shop' for security system operation. There are obvious benefits in purchasing all three services from one supplier, not just in terms of costs, but convenience,administration, accountability, problem-solving, and so much more.

Cost Savings

Whilst our 'stand alone' services have for many years, provided our customers with opportunities to make significant operational cost savings, the potential to cut costs increases with a 'bundled' service subscription.

Our objective is always to generate and maintain long-term relationships with our customers and therefore our prices reflect this.

Quality

We will do whatever it takes to ensure that we deliver service that our customers can rely on. We always strive to work to the highest possible standards in everything that we do. We do not take our promise to deliver

'EXCELLENCE AS STANDARD' lightly. Our objective is always to look for creative ways to incorporate excellence into absolutely everything that we do.

Example - Trio Subscription

1. Installation of new equipment

TOTAL COSTS £40,000

2. Maintenance Plan

TOTAL COSTS PER YEAR £1,700

3. Monitoring services

TOTAL COSTS PER YEAR £6,000

Costs for 36 month Subscription :

20% deposit of £12,620 in month 1

35 subsequent monthly subscription payments of £1,442

Costs for 60 month Subscription :

20% deposit of £15,700 in month 1

59 subsequent monthly subscription payments of £1,064

How TRIO works

TRIO Subscription

STEP 1 Customer Meeting and Production of System Design

STEP 2 The Subscription Agreement and Payment of a Deposit

STEP 3 Preparation and Installation - the New System

STEP 4 Ongoing Monitoring and Maintainance